zenadyete.com

FAQ

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All zena.dyete jewelry is handmade for you, and takes time to be made, so I thank you for your understanding. Depending on the speed and waiting list, your order will be shipped in 10-14 days after payment. If you have a special occasion or are in a hurry, please let me know. Express shipping is possible with upgrade. 


INTERNATIONAL ORDERS

zena.dyete is located in Zagreb, Croatia- EU and ships to worldwide destinations using Croatian Post. International orders usually take 7-10 days to arrive, but it can take up to 3-4 weeks - this is not under my control. Express shipping IS possible, with an upgrade. 

Croatian Post shipping method includes a tracking number. You can "track and trace" your order, anytime you like, following this link:

http://bit.ly/trackmyshipment

Once the payment is cleared, your order will be custom handmade for you. Feel free to address any special wishes in your order. Depending on the speed and waiting list, your order will be shipped in 10-14 days after payment. 

All zena.dyete items arrive in gift bags. If your order is a gift, please specify if you would like a card written out to the recipient. Multiple jewelry items purchased together may be put in the same gift bag. If you would like them boxed individually, please send a message.

*Please also note that all duty and taxes incurred in the country of destination are the responsibility of the customer. I recommend that you check import duties and fees in your country.

LOCAL ORDERS

Orders within Croatia are also subject to a 7-14 days manufacturing time, but after shipping, takes 1-3 days to arrive. You can track your order online and will receive the tracking number as soon as it's shipped. Local pickup is not possible due to my hectic schedule - thank you for your understanding. 


REFUNDS AND EXCHANGES


I take pride in my handmade jewelry, and use all precaution to make sure it's safely made, but whatever the reason you are not satisfied with your shipment, please contact me and we will sort it out.

Your satisfaction and a wish to like and wear my jewelry is my No. 1 priority.

If your shipment comes damaged, please do not sign for it or accept it from the Post office! If it does come damaged, the buyer can be refunded his/her jewelry purchase after shipping it back to me. Buyer pays for the return shipping of damaged items. 



Custom and personalized orders
Custom orders are welcome. You can change length, color, make of your model, as well as other things you wish to make it perfect for you.

Sizing details
All necklaces come in default sizes. If you wish a certain dimension, please contact me via the contact form with your order number in Subject. Thank you. 

Gift wrapping and packaging
All zena.dyete items arrive in gift bags. If your order is a gift, please specify if you would like a card written out to the recipient. Multiple jewelry items purchased together may be put in the same gift bag. If you would like them boxed individually, please write it don in the Notes section at the checkout. All zena.dyete orders come with zena.dyete brand tags.

[STOCKISTS] Wholesale availability
Open for wholesale purchases. Prior to that, please contact me via the contact form, to determine the how, when, where, what, and how much. :)

Care instructions
Most zena.dyete items are thread wrapped with a hollow tube or rope inside. Please note that water, humidity, sweat and sun can damage the necklace in the long run, so taking proper care is advised.

Makeup lovers beware: foundation can rub off on the fabric. Do not sleep, bathe or exercise while wearing zena.dyete jewelry. In case some stains have been noticed, do not wash or submerge in water.

Store in a dry place with no access to dust. Do not machine wash, dry clean only. If for some reason the necklace is irreparably damaged, please contact me to see what we can do to make it funky again. :)